Privacy Policy

We Respect Your Privacy

ENGIE Insight Services Inc. and its group affiliates, Tractebel Impact Belgium SA, Engie Impact UK Limited, and RED Engineering (doing business together as “ENGIE Impact”) respect your privacy and are committed to protecting it through our compliance with this Privacy Policy ("Policy"). Your personal data is being gathered and processed by Engie Insight Services, Inc. as the data controller.

This Policy describes the types of personal information we may collect from you or that you may provide when you visit and (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This Policy applies to personal information we collect:

It does not apply to information collected by:

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. This Policy may change from time to time. Although we will ensure that any significant change to this policy is clearly displayed on our Website, we encourage you to check the Policy periodically for updates.

I. General Information

Information We Collect About You And How We Collect It

We collect several types of information about you as a user of our Website (“Personal Information”), including information you provide to us and information we collect automatically via data collection technologies, as detailed below.

Please note that our Website is not intended to collect, nor should you provide:

Information You Provide To Us

Information we collect on or through our Website may include:

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).

This information we collect automatically is statistical data and we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. This helps us to improve our Website, and to deliver a better and more personalized service, by enabling us to:

For more information regarding the technologies we use to automatically collect your data (including cookies) and how to manage them, please refer to our Cookie Policy.

How We Use Your Information

We use your information:

Note that this Policy does not apply to the processing of Personal Information via our Careers page and for more information about the way we process Personal Information of job applicants, please read the Privacy Notice on our Careers page here.

Disclosure Of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, with third party vendors who my use it for prospecting and targeting purposes. We may disclose Personal Information that we collect, or you provide, as described in this Policy:

Data Security

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Personal Information along with measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Children Under The Age Of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information, personal or otherwise, to or on the Website. We do not knowingly collect Personal Information from children under the age of 16. If we learn we have collected or received Personal Information from a child under 16 without verification or parental consent, we will delete that information. If you believe we might have any information regarding a child under 16, please contact us at

II. Information Addressed To Californian Users

If you are a resident of California, you will benefit from the following rights.

Your California Privacy Rights

California Civil Code Section 1798.83, known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us a list of what Personal Information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Requests may be made only once a year and are free of charge.

We do not use a browser’s “do not track” signals, so if your browser is sending these, we do not interact with them in any way.

III. Information Addressed To European Users

If you are based in Europe, please note that the following sections will also apply to you.

Legal Grounds For Processing

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

As a general rule, we will process your Personal Information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, and in some cases, where we have a legal obligation to process your Personal Information. In some cases, we may rely on your consent to process your Personal Information (e.g. for direct marketing purposes).

If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not, as well as of the possible consequences if you do not provide your Personal Information.

Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us by using the contact details provided below.

Data Retention

We retain your Personal Information no longer than is necessary and relevant for our operations. In addition, we may retain Personal Information to comply with national laws, prevent fraud, troubleshoot problems, and take other actions permitted or required by applicable national laws (e.g. to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

Transfer Of Personal Information Outside The EU/EEA

We may transfer your Personal Information to, and process it in, countries other than the country in which you are resident, which are located outside the European Union (EU) and the European Economic Area (EEA). These countries may have data protection laws that are different to the laws of your home country.

Specifically, our servers are located in the United States and our group companies and third party service providers and partners operate around the world. This means that when we collect your Personal Information we may process it in any of these countries.

Except where your Personal Information is transferred to third countries outside the EU/EEA that have been officially recognised by the European Commission as countries that provide an adequate level of protection, in all other cases, we have taken appropriate safeguards to ensure that when your Personal Information is transferred to group companies or third parties outside the EU/EEA, your Personal Information will remain protected in accordance with this Policy. Such safeguards may include transferring the data to a company in the United States that has certified to the EU-US Privacy Shield framework or with whom we have signed the EU Standard Contractual Clauses or that has Binding Corporate Rules that were approved by the European Data Protection Board, or any other valid legal mechanism for lawfully transferring Personal Information outside the EU/EEA in accordance with the GDPR.

For further information concerning the safeguards we have put in place, please contact us as indicated in the section "Contact Information" below.

Use Of Personal Information For Marketing

Based on the consent provided by you in a manner consistent with applicable regulations and on this privacy notice, we may use your Personal Information to:

We do not sell or rent your Personal Information to third parties for their marketing purposes without your explicit consent. We may combine your Personal Information with information we collect from other sources and use it to improve and personalize our advertising and marketing to you.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below.

Your Data Protection Rights

You have the following data protection rights:

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

IV – Contact Information

To ask questions or comment about this privacy policy and our privacy practices or to exercise your data protection rights, contact us at

Last Updated 11/2/2020